- Location: Abu Kadrah
- Listed: March 10, 2011 12:47 pm
- Expires: This ad has expired
VAMSYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAMSYSTEMS is currently looking for Business Relationship Coordinator for our UAE operations with the following skill set and terms and conditions:
â€¢ B. Sc. In Computer Science, Engineering, Business Administration, or equivalent
â€¢ Certification in ITIL and COBIT.
â€¢ 5 years of practical on the job experience in IT. 2 of which in a financial institution of mid to large size.
â€¢ High communication skills (both verbal and written) with high profile interpersonal skills. Able to deal with audiences from different backgrounds and cultures and build healthy relationship with them.
â€¢ Highly disciplined and representative. Articulate and possess highly developed manners in dealing with high profile personalities and VIPs.
â€¢ Advanced and negotiation skills
â€¢ Understand the internal politics of their organization and set priorities to meet organization needs and fit with its mission.
â€¢ Able to deal positively to unusual requests or complaints
â€¢ Excellent time management skills
Work very closely with Business Relationship Managers (BRMs) to:
â€¢ Support BRMs by following-up on the assigned cases, document when necessary and update accordingly.
â€¢ Assist BRMs in service review meeting by taking minutes in service review meetings and maintaining a list of agreed actions with the business and their status.
â€¢ Follow-up on standard service requests that suffer from unusual and extended delays and update the BRM.
â€¢ Maintain a calendar for service review meetings with business departments and coordinate with various personal assistances for that purpose.
â€¢ Assist in investigation for customer complaints and suggestions.
â€¢ Assist BRMs by producing reports from Remedy on customer service requests.
â€¢ Assist BRMs in preparing for Change Authority, IT Open Day and Service Review Meetings.
â€¢ Following up with customer when feedback is required (e.g. Road Map or Surveys).
â€¢ Following up with IT functions when their feedback is required (e.g. problem status, some type of complaints, request delays).
â€¢ Contribute in discussions with BRMs and other functions regarding service issues and delayed service requests.
â€¢ Assist BRMs to detect opportunities for improvement and follow up implementation.
â€¢ Make sure that BRMs are aware of major events and issues experienced by the business.
â€¢ Maintain communication guidelines. Provide assistance in development of other IT policies.
â€¢ Produce and publish the quarterly IT Newsletter.
Terms and conditions:
Joining time frame: maximum 4 weeks
The selected candidates shall join VAM SYSTEMS â€“ UAE and shall be deputed to one of the leading Organizations in UAE.
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected] or call us +91 0476 2681150